Guest Services & Facilities

Adaptors

All rooms are equipped with single voltage (220V) and multi-pin sockets for all standard international electrical appliances.

Airport tax

Departure tax for International flights is XCD 50.00 or USD 19.00 per person payable in cash.
No tax for children under the age of 12 years.

Babysitting

Our team of trained babysitters are on hand to take care of your little ones aged 6 months and over.
Rates: $20 USD per hour per child plus $10 USD for each additional child (minimum of three hours), more than 3 children requires another babysitter.

Boat excursions

Excursions to the Tobago Cays or other neighboring islands on a catamaran or a luxury boat available exclusively for residents.
Please refer to the Local Information and attraction guide section of your guest service directory.

Boutiques

The Urban Centre boutique offers exclusive apparel and accessories and Sundry items to make your stay more comfortable. The Golf Pro Shop offers ladies and gentlemen’s golf apparel and other golfing items. Pink Sand boutique is located at the Hotel and features a wide array of Sundries, Resort Wear, Yoga gear and accessories, Sun and reading glasses, Flip Flops.

Cashier

For assistance with your account and currency exchange, please contact the Front Desk.

Climate

The average daytime temperatures range from 24 to 30 °C (75 to 86 °F). The driest season is from December to May. The coolest months are between November and February

Currency

Canouan uses the local Eastern Caribbean Dollars (XCD), which is roughly equivalent to 35-40 US cents (2.65 XCD = 1USD). US dollars are accepted almost anywhere. A bank on the island provides exchange services for all major foreign currencies, cash or traveler’s cheques.

Credit card

Visas, Master Card & American Express are accepted.

Doctor/ medical assistance

Please contact the Front Desk

Dress code / resort attire

After sunset, gentlemen are asked to wear long trousers, a shirt with collar, and closed-in footwear. Ladies may wear suitable evening attire. Swimwear, shorts, jeans and tennis shoes are not permitted in the restaurants after sunset. During the day, guests should wear a shirt, wrap, or cover-up over bathing suits in select public areas.

Dry cleaning and laundry:

Please contact the housekeeper or room service

Electricity

220V, 50hz, English plug, American 110V cannot be used without a transformer.

Emergency / fire

in case of emergency please dial ‘0’ or ‘2800’ internal (if you are calling from external 1 784 482 2800) and give your name, room number and or the location and type of emergency. Fire extinguishers are located in your closet and at selected places around the villa

Fogging treatment

Our landscaping team will conduct regular mosquito fogging throughout the resort in order to minimize the mosquito population.
Please Note that all chemicals have been tested and are approved by the E.P.A. USA (Environmental Protection Agency US) and this process is harmless.

Fitness facilities

State of the art running and cycling machines, steppers and elliptical- machines and weights are at your disposal.

Golf carts

You are provided with a golf cart for your personal use during your stay and local law prohibits persons under the age of 16 from driving golf carts.

Golf course

Our spectacular Jim Fazio designed 18-hole championship Golf Course is the Caribbean’s most exciting and challenging. A 150 undulating acres of dramatic hills and seashore, with breathtaking sea views from every angle, it is truly every world-class golfer’s dream.

Grenadines real estate

Other Grenadines real estates are privately own residence. Private residences are classified as unauthorized area. For the privacy of the owners, please do not drive or venture into their homes and premises unless you are given permission by the owners. For information please contact Grenadines Real Estate office situated opposite the Bellini’s Bar.

Hotel operator

please dial 458 8000

Housekeeping

Please contact front desk for any special items required for your personal comfort.

Internet

Wi-Fi is available throughout the villa or selected areas in the resort.

Kids Club

Our new Pirates of Pink Sands Open from 8am to 6pm each day

Language

Locals do speak English, but with very heavy accent that might be quite difficult to understand. Some locals speak a dialect similar to Creole or “Vinci English”.

Lost and found

All articles that have been found are securely kept with the Resort Housekeeping department. Please contact the Front Desk

Manager on duty:

Please contact the Front Desk

Newspapers

To order a newspaper, please contact the Front Desk who will arrange delivery. Charges apply.

Private Dining

Private dining on the beach for couples or families, further details available from our Food & Beverage team.

Restaurants and bars

Please refer to the dinning guide section of your guest service directory.

Religious services

Please contact the Front Desk

Resort

The luxurious five star retreat Canouan Resort encompasses 200 glorious, rolling acres of natures very best with facilities and services to the very highest of international standards of excellence.

Safety deposit boxes

Safety deposit box is located in the closet area of your guestroom

Salon

The Hair Salon is located next to the Urban Centre Boutique, offering cuts, styling, color and treatments.

Scuba diving

Canouan Island has some of the finest diving in the Southern Grenadines.
Canouan Dive Centre is a full PADI resort offering scuba diving for all levels of experience, from complete beginner to the very experienced. The Dive sites are all around Canouan itself; dive sites as far as Mustique in the North and Union Island in the South can also be approached

Spa

Canouan Resort Spa is located in one of the most spectacular natural settings on earth, inspired by the pristine elements of the Caribbean Sea the winds, sounds and colors of the water. Thatched-roofed palapa suites that serve as double treatment rooms. Two Grand Palapas are set over the water with glass bottoms floors.

Tennis

Three Astro- Turf Flood Lit courts are located on the resort (near Pirates of Pink Sands Kids Club). For reservations please contact the Tennis Pro or the Recreation team at Shell beach.

Time zone

Canouan is on Atlantic Standard Time, which is not the same as Eastern Standard Time. During the summer Canouan is on the same time as New York (EST); during the winter, Canouan is one hour ahead of EST.

Water sports

Non- motorized water sports equipment, such as paddling boats, Zayaks (Sea Sled) and
Kayaks are available at the Shell Beach.

Weddings

The perfect destination for your magical moment… Luxurious… Perfection… Picture perfect weddings are easily achieved with our wedding coordinators. They look forward to working with you to provide you and your guests with memories that last a lifetime, please contact the Front Office for more information.

Guest Room features

amenities

minibar, coffee machine, tea pot, AC unit

alarm clock radio / audio: mp3 player

in each guest room

bedding

all rooms are equipped with twin beds.

internet

Wireless internet access is provided and you can access from your villa or         selected areas in the resort.

telephone service

Your villa is equipped with a  landline telephone for domestic service on the first floor. Wi-Fi telephone is also available.

safe deposit box

all rooms are equipped with a safe deposit box in closet area